Movedi Mobility LLC Platform Terms of Use

1. Definitions

Unless the context requires otherwise, the terms used in this Agreement have the following meaning:

• 1.1. Platform — the mobile application (iOS, Android) and website owned by Movedi Mobility LLC, through which the Customer can find, book, and pay for parking.
• 1.2. Customer — any natural person (legally capable and at least 18 years old) or legal person who registers on the Platform and uses the Platform’s services.
• 1.3. Parking operator (service provider) — a third party, a natural or legal person, who lawfully owns or manages the relevant parking zone or car park and who directly provides the parking service to the Customer.
• 1.4. Partner agreement — the agreement between the Platform and the parking operator under which the operator consents to listing and selling its parking spaces through the Platform.
• 1.5. Booking — the parking space and time interval selected by the Customer through the Platform, for which payment has been made in advance and/or which has been confirmed by the Platform.
• 1.6. Payment providers — the Company’s partner financial and payment institutions: Tpay LLC (Flitt, ID 402291220) and Bank of Georgia JSC (BOG, ID 204378869), which provide secure electronic payment on the Platform.
• 1.7. Account — the personal profile created when the Customer registers on the Platform, holding the Customer’s data and transaction history.

2. Subject of the Agreement and the role of the Platform

2.1. The subject of this Agreement is the provision by the Platform of technological and information services to the Customer, comprising the technical means to find, pre-book, and pay for parking spaces.

2.2. Legal status of the Platform:

• The Customer acknowledges and agrees that Movedi Mobility LLC acts solely as an intermediary technology platform between the Customer and the parking operator.
• The Company is not the owner or the operator of any parking zone or car park and does not itself provide the parking or vehicle-security service.
• The contract for the provision of the parking service itself is concluded between the Customer and the relevant parking operator.

3. Registration and account security

• 3.1. To use the Platform’s services, the Customer must register and provide the Platform with truthful, accurate, and complete information (first name, last name, phone number, e-mail, vehicle registration number, and so on).
• 3.2. The Customer is fully responsible for keeping their account credentials confidential, including passwords and one-time codes.
• 3.3. Any action taken from the account is deemed to have been taken by the Customer. In the event of unauthorised third-party access to the account, the Customer must notify the Company immediately.

4. Payment and payment channels

4.1. Once registered on the Platform, the Customer may pay for a parking booking in advance.

4.2. Payment methods and channels: payment is made electronically, through the authorised payment channels integrated into the Platform:

• Flitt — operated by Tpay LLC (ID 402291220);
• BOG — operated by Bank of Georgia JSC (ID 204378869).

4.3. The processing of bank card data and the security of transactions are provided directly by the payment providers (Tpay LLC and Bank of Georgia JSC). The Company does not store the Customer’s full bank card data (CVV/CVC codes, full card number) on its own servers.

4.4. Prices: parking service tariffs are set by the parking operator itself. The prices shown on the Platform include the taxes required by law, unless stated otherwise on the relevant operator’s page.

5. Booking cancellation and refund policy

5.1. Cancellation policy is operator-specific: the Customer acknowledges and agrees that the specific terms and deadlines for cancelling a booking and obtaining a refund are set by the relevant parking operator.

5.2. Transparency of information: the cancellation rules, fees (if any), and refund terms set by the relevant parking operator are shown clearly to the Customer during booking and payment, immediately before the transaction is confirmed.

5.3. Refund procedure:

• If a booking is cancelled in full compliance with the cancellation rules set by the parking operator, the amount due is refunded to the same bank account or card from which the payment was made.
• The time for the refund to appear depends on the procedures of the relevant payment provider (Flitt / BOG) and of the servicing bank (as a rule, 1-5 banking days).

5.4. If the Customer misses the cancellation deadline set by the parking operator or does not arrive at the booked space (No-Show), the amount paid is not refundable, unless the operator’s rules provide otherwise.

6. Rights and obligations of the parties

6.1. The Customer shall:

• Comply with the internal rules set by the parking operator, with traffic regulations, and with safety requirements.
• Park the vehicle only in the space allocated or booked for them and within the stated time interval.
• Vacate the parking space promptly when the booking expires. If the Customer overstays, they may be charged an additional fee and/or a penalty in accordance with the parking operator’s rules.

6.2. The Company is entitled to:

• Unilaterally restrict or close the Customer’s account if the Customer breaches this Agreement or engages in bad-faith or fraudulent conduct.
• Temporarily suspend the operation of the Platform for scheduled technical maintenance, with or without prior notice.

7. Limitation of liability

7.1. The Company accepts no liability for:

• Improper or poor-quality provision of the service by the parking operator.
• Damage to, loss of, or theft of the Customer’s vehicle or its contents on the parking premises (liability for this rests with the Customer and/or the parking operator).
• Adverse consequences arising from incorrect data entered by the Customer on the Platform (for example, an incorrect vehicle registration number).
• Delays or errors caused by technical failures of the payment providers (Tpay LLC / Flitt, Bank of Georgia JSC / BOG).

7.2. In any event, the Company’s maximum financial liability to the Customer is limited to the amount actually paid by the Customer for the specific disputed booking.

8. Force majeure

• 8.1. The parties are released from liability for the full or partial non-performance of their obligations under this Agreement where this is caused by urgent and insurmountable circumstances (force majeure).
• 8.2. Force majeure includes, but is not limited to: natural disasters (fire, flood, earthquake), acts of war, strikes, civil unrest, acts or restrictions of state authorities, large-scale outages of the global internet or of the electricity supply, and cyberattacks on the Company’s servers or on payment systems.
• 8.3. The party affected by a force majeure event shall, within a reasonable time and as far as possible, notify the other party of the occurrence and the expected duration of such circumstances.

9. Protection of personal data

• 9.1. The Company processes the Customer’s personal data in accordance with the Law of Georgia on Personal Data Protection and with the Company’s Privacy Policy.
• 9.2. The Customer authorises the Company to pass the necessary part of their personal data (for example, vehicle registration number, booking time) to the parking operator so that the service can be properly provided, and to pass financial data to the payment providers (Flitt / BOG) for the purpose of processing the transaction.

10. Intellectual property

• 10.1. The design, text, software code, logo, and trade mark (“Movedi Mobility”) of the Platform, and all related intellectual property rights, belong exclusively to Movedi Mobility LLC.
• 10.2. The Customer may not copy, modify, distribute, or use these objects for commercial purposes without the Company’s prior written consent.

11. Changes to the Agreement and term

• 11.1. The Company may unilaterally amend this Agreement at any time. Amendments take effect when they are published on the Platform.
• 11.2. Continued use of the Platform by the Customer after amendments have been published is deemed acceptance of the new terms.
• 11.3. The Agreement takes effect when the Customer registers or begins using the Platform and remains in force until the account is closed or the Agreement is terminated.

12. Dispute resolution and governing law

• 12.1. This Agreement is governed by and construed in accordance with the applicable legislation of Georgia.
• 12.2. Any dispute or disagreement between the parties shall be resolved through negotiation.
• 12.3. If no agreement is reached, the dispute shall be referred to the common courts of Georgia in accordance with the jurisdiction established by Georgian law.

13. Contact information

Movedi Mobility LLC

• Identification code: 404830279
• Registered address: 7 Mtatsminda Lane, Tbilisi, Georgia
• E-mail: support@movedi.app